Last Updated: 01 December 2025
Thank you for shopping with Aelzora. We truly appreciate your trust and are committed to providing you with a smooth and satisfying shopping experience. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.
1. Eligibility for Returns and Refunds
To qualify for a return or refund:
- When receiving the delivery, customers must check the product in front of the delivery person.
- If the product is damaged, defective, or incorrect, customers must inform the delivery person immediately and decline to accept the item.
- Once the product is accepted and the delivery agent has left, no return or refund requests will be accepted.
- The returned item must remain unused, undamaged, and in its original packaging.
2. Refund Timeline
Approved refunds are typically processed within 7–10 working days. Refunds will be issued to the original payment method used during purchase.
3. Order Cancellation
Orders can be canceled within 1 hour of placement. After 1 hour, the order may already be in processing or shipment, and cancellation may not be possible.
4. Contact Us
If you have any questions about our Return & Refund Policy or need assistance, please contact us:
- 📞 Phone: +88 01969-901212
- 📧 Email: support@aelzora.com
5. Policy Updates
This policy is subject to change without prior notice. We encourage you to review this page periodically to stay updated.
By shopping at Aelzora, you acknowledge and agree to the terms and conditions outlined in this Return & Refund Policy.